PRIVACY POLICY

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Bath Philharmonia currently holds and process personal data and is committed to complying with the General Data Protection Regulations (GDPR).

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Bath Philharmonia is committed to protecting your privacy and taking care with any personal information that you may provide us with. This Privacy Policy describes how Bath Philharmonia collects and uses information about people who visit our website or who provide information through other contact and interactions.

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If you have any queries about any of the information detailed here please email admin@bathphil.co.uk or call 07525 857720 or at Bath Philharmonia, Widcombe Institute, Widcombe Hill, Bath BA2 6AA. 

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The terms of the Policy may change, so please do check it from time to time.

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POLICY OVERVIEW

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How do we collect information?

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We will collect personal information from you when:

• you support the Orchestra as a Friend or Patron or when you make a donation;

• you sign-up to our e-newsletter on our website;

• you request to receive a season brochure from us in the post;

• your details are passed onto us by a recognised third party such a Bath Box Office, but only if you have specifically asked to receive updates from Bath Philharmonia. Bath Box Office’s full Privacy Policy is available here:  https://bathboxoffice.org.uk/about/  ;

• you complete a feedback form or an evaluation form whilst/ or after taking in part in one of our projects; or

• you otherwise provide us with personal information

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We also gather general information about the use of our website, using Google Analytics, such as which pages are visited most frequently. For this purpose we only use anonymous information and statistics which do not identify individual visitors.

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What personal information do we collect?

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The types of personal information collected might include name, date of birth, email address, postal address, telephone number and mobile phone number or your opinions about an event, product, service or an issue.

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What we use your information for

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Depending on the preferences you have indicated and your relationship with Bath Philharmonia, we will use the personal information you have provided to:

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• send you communications by post, telephone or electronic means in providing information about upcoming events, newsletters, brochures and marketing resources. 

• ask you to participate in surveys and market research;

• conduct fundraising activities and ensure our fundraising resources are used in the most effective and efficient manner and that any communications we may send are appropriate and of interest to you;

• improve our understanding of audience and donor behaviour through research, profiling and the creation of customer segments;

• track your online actions and whether you receive or open emails (or other communications) that we send you;

• notify you of changes and improvements to events, services, donor schemes, our website and this privacy policy.

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How to change or stop us contacting you by post, telephone, email or text message

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You can change your contact preferences at any time by emailing, admin@bathphil.co.uk or call 07525 857720  or at Bath Philharmonia, Widcombe Institute, Widcombe Hill, Bath BA2 6AA.

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How to unsubscribe from Bath Philharmonia emails

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If you no longer wish to receive email communications, please click the unsubscribe link at the bottom of any of our emails to change your preferences or be removed from our lists.

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Our requirements and responsibilities

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The personal information we collect, process or use is treated securely and in accordance with this privacy policy, the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

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We adhere to the principles of ethical consent.

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Bath Philharmonia is registered with the Information Commissioners Office (ico.org.uk):
• Bath Philharmonia– Reg No ZA060433

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Children, Young People & Vulnerable Adults

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Bath Philharmonia might collect information about children, young people or vulnerable adults who have taken part in our projects for our archive database and as evidence for future funding applications. This information will be limited to:

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• First names only (although these will be changed if made available in the public domain)

• School or community group attended

• Age

 

When evaluating our Creative Learning Projects, Bath Philharmonia may collect further data from participants. We will seek to obtain consent for data collection from participants (for those aged 16 or over) or a parent/carer/guardian (if under 16). We will ensure that everyone has a clear understanding of the collection methods that we will use, what the data will be used for and ask them to sign a consent form to keep as a record. All data collected will be stored securely and every effort will be made to ensure anonymity and confidentiality. Everyone taking part in the evaluation has the right to refuse to participate in the evaluation process at any point and Bath Philharmonia will destroy all data relating to that person.

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Who we might share your personal information with

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Your personal information might be passed to a third party if they need it to fulfil your order(s) for our goods and services, to execute the communications we send to you, to process a donation or where you have otherwise consented to being contacted by selected third parties, such as artistic partners and associates. 

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Examples of these third parties include our bank (in order to process Direct Debit and other payments), mailing houses (for distributing our events guides), our bulk email distribution service provider and audience analyses suppliers.

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We will not share your information other than as described above without your express consent.

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How do we keep your personal information safe?

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We ensure that there are appropriate technical controls in place to protect your personal details. The personal information that you provide will be held securely and will not be used for any other purpose than as provided for in this policy.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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How do we keep your information up to date?

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We endeavour to keep your personal information accurate and up to date. If you become aware of errors or inaccuracies, please email admin@bathphil.co.uk or call on 07525 857720.

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We would really appreciate it if you could let us know if your contact details change.

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How can you access the information we hold about you?

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You have the right to know what personal information we hold about you, and request to receive a copy of that information. To make a request please email admin@bathphil.co.uk or call 07525 857720 or at Bath Philharmonia, Widcombe Institute, Widcombe Hill, Bath BA2 6AA.

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Changes to this policy

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Our privacy policy may change at any time, so you may wish to check it each time you visit our website. Any changes will apply from the time that they are posted to this page. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

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If you have any questions at all about the ways in which we collect and use your personal information please contact us at admin@bathphil.co.uk at any time.

 

Bath Philharmonia’s Privacy Policy was reviewed by

Simone Homes, General Manager
Date: 23 September 2019

 

Policy Approved by Bath Philharmonia Board of Trustees
Date: 27 September 2019